The Details That Make the Difference

Behind the Silk: Your Questions Answered

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What makes this mask different from others?

Unlike standard masks, ours is crafted from ultra-soft mulberry silk that stays put all night — no slipping, creasing, or light leaks. Breathable and skin-loving, it’s designed for deep, uninterrupted rest.

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Will it actually help me sleep better?

Yes — by blocking 100% of light, the mask supports deeper REM cycles and faster sleep onset. The soft, breathable silk calms skin and senses, helping you drift off easily and stay asleep longer.

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What materials is it made from?

Each mask is crafted from 100% high-grade mulberry silk — smooth, breathable, and naturally kind to skin. No synthetics. No fillers. No friction.

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Is it comfortable in every sleep position?

Absolutely. Whether you sleep on your side, back, or stomach, the mask stays secure and weightless — no shifting, no pressure, just comfort all night long.

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Will it feel hot or bulky?

Not at all. Silk naturally regulates temperature and allows airflow, keeping you cool year-round. Ultra-light and slim, it feels barely there on your face.

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How do I wash it?

Hand wash in cold water with mild detergent, then air dry flat to keep its shape and softness. For best results, use a wash bag or our Gentle Care Laundry Strips.

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Is it safe for sensitive or acne-prone skin?

Yes. Naturally hypoallergenic silk is gentle on sensitive skin, while silver ion technology helps prevent breakouts by reducing 99.7% of bacteria on contact.

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Can I use it while travelling or flying?

Yes — perfectly travel-ready. Folds flat, delivers full blackout in bright cabins, and feels weightless on long flights or short naps.

From Our Hands to Your Home

Shipping & Orders: What to Expect

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How long does delivery take?

Orders are dispatched from our UK warehouse within 1–2 business days. Standard delivery takes 2–3 business days, and express delivery is 1–2 days. You’ll receive a tracking link as soon as your order ships.

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Do you ship internationally?

Yes. We ship worldwide. Delivery times vary by region, and shipping costs are calculated at checkout.

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How do I track my order?

Once your order is shipped, you’ll receive an email with a tracking link. You can also track your order anytime on our website using your order number. Track Your Order Here

Peace of Mind, Guaranteed

Returns & Refunds: How It Works

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What if I don’t love it?

We offer a 90-night risk-free trial. If it doesn’t improve your sleep, return it for a full refund — no hassle, no hidden terms.

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How do I start a return?

Simply email our support team with your order number, and we’ll send you return instructions. Refunds are processed within 5–7 business days after we receive the item.

Made to Fit Your Life

Using & Caring for Your Mask

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Can I use the mask with eyelash extensions?

Yes. Our mask is feather-light and designed to avoid pressure on eyes, making it safe for lash extensions.

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Will it mess up my hair?

No. Unlike elastic straps, our silk strap is gentle and reduces friction, helping to protect hair from breakage and frizz.

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Can I use skincare while wearing the mask?

Absolutely. Silk naturally absorbs less than cotton, so your creams and serums stay on your skin, not the mask.

Thoughtfully Made, Thoughtfully Given

Gifting & Sustainability: Common Questions

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Is it gift-ready?

Yes. Every mask arrives beautifully packaged in eco-conscious, gift-ready wrapping — perfect for treating yourself or someone you love.

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Can I include a gift message?

Yes. At checkout, you’ll have the option to add a personalised gift note.

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Is the silk ethically sourced?

Yes. We only use mulberry silk certified by Oeko-Tex®, ensuring it’s free from harmful chemicals and produced with ethical standards.

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Is it cruelty-free?

Always. Our products are never tested on animals and are crafted with respect for both people and planet.

Why Choose Gleo?

Comparisons & Value: What Sets Us Apart

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How is this different from cheaper masks on Amazon?

Standard masks often use synthetic fabrics, elastic straps, and low-grade silk. Our mask is crafted from 23 momme mulberry silk with antibacterial silver ion technology, ensuring durability, skin benefits, and unmatched comfort.

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Why is it more expensive than other masks?

Our mask uses premium materials, ethical production, and advanced features like antibacterial treatment and a custom fit — designed to last years, not months.