Refund policy

 

Returns Policy

 


Our Address:

Unit 148242, Courier Point

13 Freeland Park, Wareham Road

Poole, Dorset, BH16 6FH, UK


Contact: contact@shopgleo.com

 

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, contact us at contact@shopgleo.com. Returns should be sent to the following address:


Returns Address:

Unit 148242, Courier Point

13 Freeland Park, Wareham Road

Poole, Dorset, BH16 6FH, UK


Once your return is approved, we’ll send you a return shipping label and instructions on how to send the item back. Please do not send items without contacting us first—these will not be accepted.


You can always reach out with any return-related questions at contact@shopgleo.com.

 

 

 

Damages and Issues

 


Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

 

 

 

Exceptions / Non-returnable Items

 


Some items cannot be returned, including:

 

  • Perishable goods (like food, flowers, or plants)

  • Custom products (e.g., personalized items or special orders)

  • Personal care goods (like beauty products)

  • Hazardous materials, flammable liquids, or gases

 


We also do not accept returns on sale items or gift cards. If you’re unsure about a specific item, feel free to get in touch.

 

 

 

Exchanges

 


The fastest way to get the item you want is to return the one you have and place a new order once the return is accepted.

 

 

 

European Union 14-Day Cooling-Off Period

 


If your order is being delivered to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be in the same condition you received them: unworn, unused, with tags, and in the original packaging. You’ll also need your receipt or proof of purchase.

 

 

 

Refunds

 


We’ll notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded via your original payment method within 10 business days.


Please note it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, contact us at contact@shopgleo.com.