Shipping policy

 

Shipping Policy – Shop Gleo

At Shop Gleo, we’re committed to getting your order to you as quickly and smoothly as possible.

Order Processing

All orders are processed within 24 hours (Monday to Friday). Orders placed on weekends or public holidays will be processed the next working day.


UK Shipping

We ship from our UK-based warehouse in West Sussex.

  • Standard delivery time: 1–2 working days

  • We use a variety of reliable postal services depending on the best rates and delivery times for the season.

  • You’ll receive tracking details once your order has shipped.

Europe Shipping

Estimated delivery time: 4–7 working days, depending on the destination and customs.

Shipping times may vary slightly during peak periods or due to postal service delays.

Tracking & Carriers

Once dispatched, you’ll receive a shipping confirmation email with your tracking number. We partner with trusted carriers to ensure secure delivery.

Missing or Damaged Orders

If your order is missing or arrives damaged, please contact us within 7 days of delivery. Include your order number, a description of the issue, and photos of the packaging and/or damaged item.

Note: If the outer packaging is damaged but the product is intact, it won’t qualify for a replacement.

Delivered but Not Received

If your package shows as “Delivered” but you haven’t received it, please raise a claim directly with the carrier. We’ll require proof of claim to assist further. Claims must be made within 7 days of the delivery date.

Order Changes or Cancellations

  • You can modify or cancel your order within 12 hours of placing it.

  • After this window, the order may already be in transit and cannot be changed.

Need Help?

Contact our customer care team at contact@shopgleo.com – we’re happy to help!